Cloud Hosted PBX:
WegoVoIP’s Cloud Hosted PBX is an advanced IP PBX and Unified Communications solution hosted on our secure, redundant cloud infrastructure.
All the modern communications channels such as VoIP telephony, private and group messaging, voice and video conferencing, SMS, screen and file sharing are available on mobile, in modern browsers, and Windows, Mac, and Linux desktops.
In addition to the core business PBX functionality, WegoVoIP’s Phone System includes a complete Call Center solution. It also offers integration (click to call, caller id lookup, and screen pops) with Salesforce and many other popular CRMs, including Zoho CRM, Pipedrive, Zendesk, Freshdesk and others.
WegoVoIP’s Cloud PBX is the Most Customizable Unified Communications Platform Available!
Phone System Features:
Administration Tools:
- Configuration Manager - web based Management GUI
- Configuration Manager User Portal - web portal for each User Extension
Core PBX Features:
- Internationalization with Multiple-Language Support
- User Extensions
- Feature Codes
- Special Lines
- Special Mailboxes
- Multiple Phones per Extension
- Virtual Extensions
- Call Flip (Transfer to/from Mobile)
- DIDs and Inbound Routes
- Schedule Based Inbound Call Routing
- Operator Managed Inbound Call Routing
- Multi-level IVR / Auto Attendants
- Outbound Routes
- Automatic Trunk Failover
- Music on Hold - System Wide or per User Extension
- Extension Monitoring (presence or BLF)
- Dialing Permissions (Groups and per Extension)
- Ring Groups
- Hunt Lists (lists of Ring Groups)
- Dial By Name Directory
- Integration with Overhead Paging Systems
- Phone-to-Phone Intercom
- Corporate Contact Directory with Click-to-Call
- Salesforce, Zoho, Sugar CRM Integration / Screen Pops
- Call Parking
- Call Forwarding
- Call Screening
- Call Recording
Voicemail Features:
- Voicemail to Email Forwarding
- Message Waiting Indicator
- Multiple Voicemail Folders
- Web Access to Voicemail
End User Features:
- Unified Inbox (Voicemail/Fax/Email)
- Company Contacts with Click-to-Call
- Personal Contacts with Click-to-Call
- Voicemail Configuration
- Find Me / Follow Me
- Call Forwarding on Busy
- Call Forwarding on No Answer
- Do Not Disturb
- Web Access to Voicemail Messages
- Web Access to Recorded Calls
- Selective Call Forwarding
- Call Blocking
- Selective Call Screening
- One-touch Call Recording
- Call Detail Records (CDR) with Click-to-Call
- Outbound PDF to Fax via Web
- Language Selection
Call Features:
- Caller ID Modification
- Distinctive Ring for Internal/External Calls
- Attended Transfer
- Blind Transfer
- Call Parking
- Group Call Pickup
- Directed Call Pickup
Fax Features:
- Inbound Fax to Email (PDF)
- Outbound PDF to Fax via Web
Media Files Management:
- Music-on-Hold Management and Upload
- Click-to-Call Recording of Voice Prompts
Conferencing Features:
- Shared and Personal Conference Rooms
- Inbound and Outbound Conferences
- Realtime Conference Monitoring and Management
Call Center Features:
- ACD / Call Queues
- Orderly Queue Handling
- Call Recording
- Local and Remote Agents
- Call Center Statistics
- Call Center Live Monitor
- Agent Live Panel
Reporting:
- Call Detail Records (CDR) Reporting
- PBX usage statistics
Auto-Provisioning:
- Multiple Provisioning Options (TFTP, HTTPS, etc)
- Sample Phone Templates
- Phone Templates Management
- Bulk Phones Auto Provisioning
- Individual Device Button Assignments (Line, Speed-Dial, BLF)
Convenience Features:
- Bulk Generation of User Extensions
- Automatic Password Generation
- Mass Updates of User Extensions
- Automatic DID Routing
Web GUI Customization:
- Branding support (company name and logo)
- Multiple GUI Themes
- GUI Menu Customization
- Multiple Language Support
- Translation Mode for GUI translation
